ONLINE PURCHASES
This applies to goods purchased by you through our online store mainlinesportswear.co.za and which were not customised for you. For customised goods, or good not purchased through our online store, please refer to our policy regarding Customised products below.
We understand mistakes happen and we want you to be happy with your purchase. At Mainline Sportswear, we are more than happy to exchange Stock items due to incorrect fit or change of mind provided that the item is returned in the same condition it was received.
Returns
For online returns, orders must be returned within 14 days of the purchase date. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.
We will refund most goods, provided it is in its original packaging and condition, including all attachments & tags, accessories and documentation; and unused.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.
In the unlikely event that the product you bought is defective, we will gladly replace or refund the Product.
Items sent back to us without first requesting a return will not be accepted.
Once we’ve received and inspected your return, we will let you know if the refund was approved. Any acceptance of returned products are at the sole and absolute discretion of Mainline Sportswear, and subject to the following conditions:
Damage to any part of sample or packaging might result in the product not being accepted for a refund or credit. We reserve the right to charge you a restocking fee in the event that the packaging has been damaged.
The following Products cannot be returned:
Items that have been customised or manufactured according to your specifications.
Items that are personalized, altered or branded.
Only regular priced items may be refunded. Unfortunately, we cannot accept returns for discontinued, sale and clearance items.
Returns
To be eligible for a return, your item must be unused, unwashed and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error, or are returned more than 14days after purchase, can unfortunately not be refunded or exchanged.
Shipping
To start a return, please send us an email to sales@mainlinesportswear.co.za to request a return.
You will be responsible to pay for the cost of returning the products and is non-refundable.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed via an EFT to your bank account within 8-10 days.
Exchanges
We offer exchanges for size and colour variations within 14 days of delivery.
Please note that our available stock changes daily, so we cannot guarantee that your item/s will still be in stock by the time a reorder is placed.
If you need to exchange it for the same item, send us an email at sales@mainlinesportswear.co.za and we will provide you with further details.
We will replace items at no cost if they are defective or damaged or if we have accidentally sent you an incorrect order.
Cancellation of Order
You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase.
Cancellations of unbranded products prior to delivery may be subjected to a handling fee if the order has already been completed.
Orders where the Products have already been branded cannot be cancelled.
If layouts are created prior to cancelling an order, a fee will apply per layout.
Any orders not paid for within 10 working days of being placed will be deemed “cancelled”.
Repairs & Warranties
If you have purchased a product that is defective within its warranty period, please notify us as soon as reasonably possible after you become aware of the defect. Please take proper note of any terms or instructions that accompany your goods.
We reserve the right to send Products for technical evaluation prior to replacing, refunding or repairing such Products and to provide you with feedback within 10 days of receipt of the returned goods and to act accordingly.
CUSTOM MADE & BRANDED PRODUCTS
These products are “Made To Order” and are based on customer confirmation on ALL order details. Made to order products are non-returnable and cannot be refunded or exchanged.
If Mainline Sportswear fail to comply with the order confirmation or a product is faulty, we will of course happily exchange the products within a reasonable timescale for you.
Notification of an issue or fault with an order must be made to Mainline Sportswear within 7 days of delivery. The goods must be in their original, unused condition and the cost of any loss or subsequent damage will be the responsibility of the customer.
Mainline Sportswear may cancel your order or decline your request for any goods or services (as applicable) at any time before delivery if we believe we are unable to supply the goods or services, or if you do not meet applicable eligibility requirements for purchase of that order, or for any other reason in our absolute discretion. If we cancel or decline your order, we will refund any payment you have made for your order. In the case of eligibility requirements not met, the customer will be held responsible for costs incurred.
Need Help?
Contact us for questions related to refunds and returns at sales@mainlinesportswear.co.za.